Puerto Vallarta Vacation Rental

Reservation Policies and Procedures

How to make a reservation

Call 720-236-8992 or email maria@sharperdenver.com to check availability. The availability calendar on this website is updated daily but it may not show reservations that were booked earlier that same day. Upon making the reservation, please provide us with your anticipated arrival date, departure date, and number in your party. Once we are able to confirm the specific dates you are interested in, we will email or fax you a confirmation. 50% of the total rental fee is required within five business days of the reservation confirmation. If this deposit is not received within five business days, your reservation will be cancelled.

Final payments and security deposits

Final payment of the total rental fee and a $250.00 security deposit is due 30 days prior to your arrival date. If your reservation is less than 30 days prior to your arrival, the full payment and security deposit is due within five business days of your reservation confirmation. Exception: For the Christmas and Thanksgiving holiday periods, the full payment and security deposit is due 60 days prior to your arrival date.

Your security deposit will be returned to you, by 1st class mail, within ten days of your departure provided that there is no damage to the rental property or it's contents, no linens or other household items are missing, and that there is no cleaning required beyond normal expectations. If paying by credit card, there is no need for a separate $250.00 security deposit. Your credit card information will remain on file until after your departure and may be used to cover any costs for damages to the rental property or it's contents, costs to replace missing household items, or to pay for cleaning beyond normal expectations.

We reserve the right to treat any reservation as cancelable if payment schedules are not met. An extension can be requested in writing for special circumstances.

Forms of payments accepted

Payment is required in U.S. funds. We accept checks and credit cards.

Cancellation policy

Reservations must be cancelled 60 days prior to arrival in order to receive a full refund (less a 20% administrative processing fee). If you must cancel less than 60 days prior to arrival, you will only receive a refund (less a 20% administrative processing fee) if we are able to re-book your reservation.

Pet policy

No pets are allowed on the property. Unfortunately, our condominium rules don't allow our guests to bring pets of any kind.

Smoking

Sorry, we do not allow smoking inside the property.

Checking-in and Checking-out

Our normal check-in time is 4PM; check-out is 11AM. If you require different times, check with us a few weeks prior to your arrival and based on our other reservations, we can try to accommodate your schedule. In order to check-in, a member of our local property management staff will meet you at the adminstration gate of the Selva Romantica complex, located at the west end of F. Rodriguez street. To check-out, our property manager will meet you at the unit so you can return the keys.

Housekeeping and Maintenance

Maid service is provided on a weekly basis. It is normally scheduled on Wednesdays, but may vary depending on your day of arrival. If you discover an item in need of attention or repair, please contact our property manager during business hours, or if an emergency, immediately. All repairs will be made as soon as possible. We do expect our guests to keep the property in a clean and sanitary condition at all times, and upon termination of your occupancy, return the property in as good of condition as received. Guests should also attend to the following items upon their departure: wash dirty dishes, return furniture to original locations, take-out trash and dispose of in the proper receptacles. If you desire additional housekeeping, you may arrange for additional maid visits, at an additional cost of $200 Pesos per visit.

Condominium Background

The Selva Romantica Condominiums (Condominio Selva Romantica) were developed as a quiet, nature-friendly, residential oasis in the heart of the "Zona Romantica" section of downtown Puerto Vallarta. The developers and owners of the condominiums have agreed to a set of rules designed to preserve the respectful and peaceful nature of the complex and ensure its quiet enjoyment by all owners and their guests. They are designed for the common good of all residents and guests. If, for ANY reason, you are unable or unwilling to abide by these rules, we request that you do not reserve a rental at Selva Romantica.

Condominium Rules

1.) To register with the Administration of the condominium, with the understanding that the Administration will have full authority to refuse services or, if applicable order the eviction of all those persons that try to use the exclusive units or common property in breach of the provisions of these agreements. 2.) To abide by and fully comply with the rules recorded in the Articles of incorporation of each condominium building and of "CONDOMINIO SELVA ROMANTICA", and to abide by their respective administration Bylaws and provisions. 3.) To observe a "quiet time" between the hours of 10:00 PM and 8:00 AM throughout the common areas including non-operation of the laundry facilities. 4.) To use the common areas and services of the building in an orderly, peaceful manner, and to be personally responsible not to engage in any activity which could diminish the value and prestige of Selva Romantica or which could cause annoyance to other homeowners or guests, or hinder or weaken the operation of the condominium. 5.) To immediately repair at personal expense any material damage caused to the building, and to immediately notify the Administration of the Condominium of any material damage to the exclusive units or of any irregular situation that breaches the bylaws and which may damage the common interests of the homeowners. 6.) To deposit trash in the containers located within their own units and regularly to take it out to the designated containers located around the property so that it may be collected by the trash hauling company. 7.) To keep no animals in the units, except that Unit Owners in residence may keep up to two small dogs or cats (under 15 pounds), but are responsible to clean up any waste left by them on or off the premises. 8.) To limit occupancy of the units to a total four (4) persons (owners and guests) for a Studio or One Bedroom Unit or six (6) persons for a Two Bedroom unit. This includes use of the common area except as outlined later in this document. a) Owners and their guests may entertain additional guests in their units between the hours of 8:00 AM and 10:00 PM. b) In-unit entertainment shall be in an orderly, peaceful manner so as not to disturb other owners or their guests. 9.) To refrain from instructing or giving direct orders to the personnel in the general service of the condominium or to interfere in any manner by carrying out acts that compromise the administration of the condominium. 10.) To refrain from: a) Hanging clothes or towels in the windows, balconies, corridors and in any other area that overlooks the common areas. b) Using fuels that may damage or dirty the real property placed under the Condominium Property System, or that may contaminate the atmosphere or annoy the other Homeowners in any other manner. c) Turning up the volume of any sound system so that it can be heard outside the unit. d) Leaving any kind of personal, sports, nautical, recreational and similar objects in any common area (such items so left may be confiscated and/or destroyed) or in any area visible to the common areas. e) Storing flammable or dangerous materials or those that could represent a threat to the safety of the exclusive units of the Condominium or its occupants. f) Setting up commercial or professional establishments, businesses or companies, or carrying out activities that are dangerous, unhealthy or noisy.

Rules for the Pool Area and Gym

1. No lifeguard or other supervisory personnel is on duty. All owners and guests use all common area facilities strictly AT THEIR OWN RISK. 2. No glass or other breakable containers are allowed anywhere in the common areas. 3. No pets are permitted at any time. 4. No gym equipment is to be removed from the gym. 5. All equipment (including the spa), lights, fans and air conditioning is to be turned off (and covered if appropriate) when not in use. 6. No furniture is to be removed from the pool or spa area, and; a. No furniture may be "reserved" by placing or leaving towels or other items on it. b. Furniture moved (to the sun deck for example) is to be returned to its original location. 7. Proper swim wear is to be worn at all times. 8. No children in diapers are allowed in the pool or spa at any time. 9. No furniture, footwear or flotation devices are allowed in the pool or spa. 10. No food, beverage or tobacco products are allowed in the pool or spa. 11. All suntan lotion and/or oil must be removed before using the pool or spa. 12. No sound system which may be heard by anyone other than the operator may be used in the common areas except as part of an activity as outlined in item #14 below. 13. Polite language and decorum are to be used at all times. 14. Any group activities conducted by any owner in the common areas must have prior approval by the Administration and a notice of the activity must be posted in the pool area at least two days in advance of the activity. a. No activity shall prevent use of the common areas by other owners or their guests. b. The owner conducting the activity shall be responsible to maintain the area in a clean, safe condition before, during and after the activity and to abide by all other rules.